Privacy Policy - Website

This statement of the Privacy Policy maintained by Cielo Wigle, Inc. (“Cielo” or the “Company”) describes how we collect and use personal information pertaining to the visitors to the Cielo Wigle website. Cielo considers any information that reveals the identity of an individual, such as name, email address, IP address, billing information and the like, to be “Personal Information”.

This Privacy Policy focuses on information related to the operation of the public website available at cielowigle.com, including our online store. We have a separate privacy policy that pertains to the use of Cielo products and services. To learn about Ciel’s privacy policy for products and services, please visit https://www.cielowigle.com/legal/privacy-statement-of-cielo-products-and-services.

The primary goal of our privacy policies is to protect your Personal Information from use or disclosure other than as needed to enable you to enjoy the benefits of our products. Cielo does not share or distribute your Personal Information to anyone outside of our Company, and we use your Personal Information solely for the purpose of communicating with you and optimizing the functionality of the Cielo products and services that you purchase.

1. THE PERSONAL INFORMATION WE COLLECT ON OUR WEBSITE

 1a. While You Are Visiting the Website:

• We commonly collect aggregated information regarding page views by all customers, which are analyzed for us by Google Analytics or other third party analytics providers. This information contains no identifiers or other Personal Information about you. We use this information to improve the functionality of our website, improve the effectiveness of our product placement, and to provide value analysis to potential investors in our Company.
• On occasion, we collect data regarding individual viewing experience on our website. This Personal Information would be identifiable by the user’s IP address. We use the information to improve UI and UX aspects of our website. After the information has been analyzed and the changes to the website indicated by the information are made, we destroy the usage information.

1b. When You Purchase a Product on our Website:

• We open an account for you by recording your name, billing address, shipping address, email address, IP address and the pertinent information about your order. We will update this Personal Information if you make a subsequent purchase on our website. We use this information to communicate with you, to ship product to you, to market Cielo products and services to you, and as useful in responding to service inquiries from you.
• When you indicate the manner in which you will pay for the product, you are linked to the payment processor you choose. The information that you give the payment processor is not disclosed to Cielo. The privacy policies of the payment processor will determine how your payment information is used.

1c. After You Have Purchased a Cielo Product:

• If you visit our website and “submit a request” to our customer service personnel, we record the IP address you visited the website from, the content of your request, and any resolution that we provided. We use this information to monitor use of our customer service facilities as well as to enable our personnel to access the information in the event you make a subsequent request to customer service.
• After you have opened an account on our website, we will email promotional material to you from time to time. Many of those emails will be programmed to record any click-through you make from the email to the website. We will save the click-through information in aggregate only, without any personal identifiers.
• If you visit the blog on our website and write a comment in response to a blog entry, you will be asked to leave your name and email address and we will associate this information with your IP address. We will save this information with your other account information because it may be relevant to a service inquiry that you later make.

2. HOW WE PROTECT THE INFORMATION WE COLLECT

No method of transmission over the Internet, or method of electronic processing or storage, is fully secure. While we maintain reasonable security measures to protect the confidentiality and security of information transmitted to us, we cannot guarantee the security of your Personal Information. In the event that we are required by law to inform you of a breach to your Personal Information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

We take precautions to protect your Personal Information. We use data encryption and industry-standard security measures to safeguard the data of our website visitors. We also use AWS cloud services for data management. Only employees of the Company and third-party processors who need the information to respond to a service inquiry from you are granted access to Personal Information. The computers/servers and file cabinets in which we store Personal Information are kept in a secure environment.

3. HOW WE SHARE THE INFORMATION WE COLLECT

With limited exceptions, all of which are related to delivering and servicing your Cielo product(s), we do not share the Personal Information that we collect. We do not give anyone use of or access to our customer lists.

The exceptions, in which we do transfer Personal Information to a third party, are:

• Shipping. We provide the details of your order, including your name and shipping address, to third parties who fulfill orders for us. Our contract with any fulfillment provider requires that it keep your Personal Information private, to be used only to fulfill your product orders.
• We have engaged third party entities to provide product service to our customers. When you communicate with one of these service providers, they will have access to your account information, including the identity of the Cielo Products that you purchased and the details of any previous service calls you have made. Upon completion of a service engagement, the service provider will add a report to your account describing the request for service and the service provided.   
• Cielo will disclose Personal Information to a third party if we believe that we are required to do so for legal reasons:  for example, to respond to legal process or to otherwise comply with orders of government authorities having jurisdiction over Cielo.

4. INTERNATIONAL VISITORS

Cielo is headquartered in Redmond, WA, USA. Cielo web servers are hosted in the United States, and the website’s related information, offers, products, and services, etc. are intended for United States residents. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you agree to that transfer. If you visit the website from a country that has different laws, then you are transferring your data with your consent, and Cielo in no way responsible for the implementation of your local privacy law.

5. RETENTION AND OPT-OUT

Cielo will generally store your Personal Information on Cielo’s computers until you delete or edit it. This enables us to provide customer service with respect to the Cielo products you purchase and to provide you updated information about our products.

You may request that we delete your Personal Information by contacting us using the contact information provided at the end of this policy. Except in a situation where we have a legal obligation to retain your Personal Information, we will grant a request to delete Personal Information. Note, however, that deletion of your Personal Information from our files will render your account on the Cielo App non-functional, which will prevent you from continued use of your Cielo products.

You may request access to your information by contacting us using the contact information provided at the end of this policy. If permitted and required by law, we will grant you reasonable access to the data that we have about you. We rely on you to update and correct your Personal Information. Note that we may keep historical information in our backup files as permitted by law.

6. PRIVACY POLICY CHANGES

Please note that this privacy policy may be changed by Cielo from time to time. Cielo will provide notice of any changes or updates on the website.

7. CONTACT CIELO

If you have any questions relevant to the privacy policy of our website, please contact us at support@cielowigle.com 

Last Updated: January 1, 2023