Cielo WiGle Incorporation (hereinafter termed as “Cielo”, “Company”, “we”, “our”, or “us”) offers smart HVAC products and services in the United States market to individuals, groups, and entities (hereinafter termed as “customers”, “visitors”, “users”, “you”, or “your”). These terms of sale of products/services focus on information related to the sale of Cielo products and services.

The Cielo products and services include Cielo Breez (First Generation Smart AC Controller), Cielo Breez Plus (Smart AC Controller with In-built Local Controls), Cielo Breez Eco (Smart AC Controller), Cielo Breezi (Retrofit Smart AC Controller), Cielo Home (Mobile Apps), Cielo World (Enterprise Web App), Cielo Smart Thermostat and other products and services from Cielo (collectively, “products”).

The sale of Cielo products shall be governed by the following terms and conditions. Cielo may update these standard terms and conditions from time to time.

1. ORDERS

Customers can place online orders for Cielo products through the Company’s website. Cielo smart AC control products are compatible with almost every room air conditioning brand (IR control based) in the US market; however, Cielo encourages its customers to pre-verify the compatibility of its product with air conditioning systems being used by them. An order would be considered approved once confirmed by the Company through a separate email. All orders that are placed online are considered final.

2. PAYMENT TERMS AND TAXES

The prices displayed on the website of Cielo at the time of placing the order shall apply. The Company has the right to update or change the prices for a temporary or permanent time frame. If delivery charges are incurred, the customer will be informed of the amount of delivery charges at the time of placing the order. All prices indicated on the website are exclusive of any or all related taxes (whether direct or indirect).
Presently, Cielo accepts payment via PayPal. The Company plans to introduce other third-party payment methods in the future, which will be announced and included in this document as and when these new payment methods are introduced.

3. SHIPMENT, DELIVERY, AND DELAYS

Cielo will make every reasonable effort to deliver the products to the customer by the estimated shipment date; however, the Company does not guarantee shipment by that date. Further, shipment may be delayed on account of force majeure or any other reason. Shipping and handling charges, if any, will be invoiced to the customer.

4. RETURNS/REFUNDS

At Cielo, we work relentlessly to give our customers the best in smart home products and services. However, there might be situations where expectations are not met. Therefore, Cielo provides its users with the opportunity to give another chance to have things right and vice-versa.

4a. Return Process

Cielo makes every possible effort to bring out a product that is useful and adds convenience and results in energy savings for the customers. If in case, for any reason, you want to return the product, please place your request by contacting the Cielo support team at support@cielowigle.com and do mention the reason for returning the product. The following guidelines are given to ensure that the product is eligible for a return/refund.

  • The Cielo product must be returned within 30 days of the date of delivery.
  • Only those items are eligible to be returned that are purchased directly from the Cielo website.
  • The product returned must be in new/unused condition and in the original packaging.
  • Damages, misplacement, or alteration of the products would not be eligible for return and/or refund.
  • To complete the return process, we require a receipt or proof of purchase.
  • The shipping cost of returns shall be borne by the customer returning the product.
  • In order to return Cielo products, please contact support@cielowigle.com

4b. Return Approval

Once your return is received and inspected, Cielo will send you an email to notify you that it has received your returned item. Cielo will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed and credited to your account from which you made the payment within approximately 7 business days from the date of refund approval.

4c. Return of Defective and/or Damaged Good(s)

Defective and/or damaged item(s) must be reported to Cielo within 30 days of the date it was received, and it will be exchanged for the same item. Please contact us at support@cielowigle.com if you would like to replace your item on account of damage and/or defect.

5. SERVICE AVAILABILITY

Cielo products are ecosystem products. The ecosystem comprises FCC-certified hardware, native android and iOS apps, enterprise web app, AWS IoT cloud-based services, and third-party services like Amazon Alexa, the Google Home, etc. Cielo will use reasonable efforts to ensure that the cloud service is available twenty-four hours a day, seven days a week. However, there can be short durations or occasions when the service is interrupted for maintenance, upgrades, force majeure, and emergency repairs or due to failure of telecommunications links and equipment. Cielo will take reasonable steps to minimize such disruptions where it is within Cielo’s reasonable control. You agree that Cielo will not be liable in any event to you or any other party for any suspension, modification, discontinuance, or lack of availability of the service. You shall be responsible for obtaining and maintaining any equipment or additional services needed to connect to and use the Cielo products.

6. CUSTOMER SUPPORT

Cielo provides customer support via email/chat/phone from Mon – Fri, 0900 – 2100 (EST). Cielo makes the best possible efforts to provide customer support to each customer, but non-availability of customer support may happen owing to holidays or weekdays, force majeure, or any other situation that might be beyond the control of Cielo.

7. GENERAL GUIDELINE

Cielo’s website, products, services, and all the related propositions mentioned on the Cielo website are intended for the individuals, groups, and entities residing within the United States. You may use the website, products, and services of Cielo only if you are eligible as per applicable laws. By using Cielo products, you do agree to the terms and conditions as described in the said policies.

8. COPYRIGHT AND TRADEMARK LICENSES

The data available on the Cielo website, products, service-based platforms, and other properties are owned by Cielo WiGle Incorporation, excluding other website links and content, third-party services and integration, and any such related association. The information, content, and material available on Cielo products are protected by copyright and intellectual laws and treaties. The content and materials include, but are not limited to, logos, symbols, images, visuals, text, codes, etc. You are not authorized to manipulate, duplicate, modify, and/or alter the data available on Cielo products and properties. Under no circumstances, the copyrighted data would be used by any entity that is not a part of Cielo.

Cielo collects and uses the data of its website, products, and services users as described in the privacy policy of the website and products/services. Cielo uses that data to improve the customer experience and value proposition. Cielo would never share or disseminate the data without the customer’s approval.

Furthermore, Cielo uses top-level security, tools, encryptions, etc. to protect the website. The content, data, and offerings of the Cielo website are not intended for minors (who are under the age of 13).

9. WARRANTIES, AND DISCLAIMERS

Cielo support team through our website or email at support@cielowigle.com.

The Cielo products have a one-year limited warranty, starting from the date of purchase of the Cielo product. If the product, in its original form, is unable to operate, then warranty can be claimed against such defects that are free from the user’s manipulation of any kind. In case of such events, please contact the Cielo support team via email at support@cielowigle.com to register your case for consideration.

Any form of manipulation, alteration, modification, or violation of other guidelines, mentioned in this document, would render the product ineligible for warranty claim. Cielo shall not be accountable for any of the damages caused due to the smart devices or their applications. Except as stated above, Cielo disclaims all express, implied, and/or statutory warranties and conditions.

9a. WHAT THIS LIMITED WARRANTY DOES NOT COVER

This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “AS IS”; or Products that have been subject to (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Cielo WiGle Inc. ; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty.

9b. DISCLAIMER OF WARRANTIES

EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CIELO WIGLE INC. DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CIELO WIGLE INC. ALSO LIMITS THE DURATION OF ANY IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.

9c. LIMITATION OF DAMAGES

IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL CIELO WIGLE INC. BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND CIELO WIGLE INC.’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.

10. CHANGES IN TERMS OF SALE

Cielo may update the terms of sale from time to time. The latest updates would be available on the legal section of the Cielo website.

11. CONTACT CIELO

In case of any additional information related to terms of sale, please email Cielo at support@cielowigle.com

Last Updated: January 1, 2021