Terms & Conditions

Terms of Sale - Product/Services offered for Sale by Cielo Wigle Inc.

These terms of sale of products/services focus on information related to the sale of Cielo products and services, including Cielo Breez™ (Plug n play smart Wi-Fi Air-conditioner and heat pump controller with LCD sccreen), Cielo Breezi™ (Retrofit smart Wi-Fi Air-conditioner and heat pump controller), Cielo Breez™ Plus (WI-Fi AC controls with built in local controls), Cielo Breez™ Eco (WI-Fi AC control), Cielo World™ (Enterprise Web App), Cielo Home™ (Mobile app for Android & iOS) and other products or services from Cielo (collectively, “Cielo Products”).

In order to use the full range of functions offered by the Cielo Products and services, a working, always-on internet connection must be available at the place of installation. In order to use all the features of the mobile applications a mobile data connection is required. The availability and functioning of the internet connection shall be the sole responsibility of the Customer.

The sale of Cielo WiGle Inc. (“Cielo”) products shall be governed by following terms and conditions. These standard terms and conditions may be updated by Cielo from time to time.

1. ORDERS
Orders from Customers shall be placed online through the Company’s website. No order shall be final until accepted by Company by a separate email confirming the order. After acceptance an order shall not be subject to cancellation. All sales are final.

2. SHIPMENT, DELIVERY AND DELAYS  
Cielo will make every reasonable effort to deliver by the estimated shipment date, the Company does not guarantee shipment by that date. Further, shipment may be delayed on account of force majeure. Shipping and handling charges will be invoiced to the Customer.

3. PAYMENT TERMS AND TAXES  
The prices displayed on the website of Cielo at the time of placing the order shall apply. If delivery charges are incurred, the Customer will be informed of the amount of delivery charges at the time of placing the order. All prices indicated on the website are exclusive of any or all related taxes.
Cielo accepts payment via PayPal. The Company reserves the right to contract third parties with processing for the various payment options. As a general rule, invoices shall be sent to Customers by email.

4. RETURNS / REFUNDS

4.1 RETURNS
Cielo makes every possible effort to bring out a product which is useful and adds convenience and results in energy savings to the end customer. Following guidelines are given to ensure that the product is eligible for a return/refund.
-The Product must be returned within 7 days of the date of delivery.
-The Product returned must be in new/unused condition and in the original packaging.
-To complete your return, we require a receipt or proof of purchase.
-Shipping cost & shipping sales tax incurred for returns are non-refundable.
-Return shipping cost is the responsibility of the customer.

In order to return Cielo products, please contact support@cielowigle.com

4.2 RETURN PROCESS

Once your return is received and inspected, Cielo will send you an email to notify you that it has received your returned item. Cielo will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed and credited to your account from which you made the payment, within approximately 15 business days from the date of refund approval.

4.3 RETURN OF DEFECTIVE / DAMAGED GOODS

Defective and/or damaged item must be reported to Cielo within 7 days of the date it was received and it will be exchanged for the same item. Please contact us at support@cielowigle.com if you would like to replace your item on account of damage and/or defect.

5. SERVICE AVAILABILITY
Cielo will use reasonable efforts to ensure that the cloud service is available twenty-four hours a day, seven days a week. However, there will be occasions when the Service will be interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment. Cielo will take reasonable steps to minimize such disruption where it is within Cielo’s reasonable control. You agree that Cielo will not be liable in any event to you or any other Party for any suspension, modification, discontinuance or lack of availability of the Service. You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access otherwise use the Service.

6. CUSTOMER SUPPORT

Cielo will provide customer support via email/chat/phone from Mon-Fri, 0900-2100 (EST). Cielo makes best possible effort to provide customer support to each customer but non-availability of customer support may happen owning to holidays on week days, force majeure or any other situation beyond the control of Cielo.

7. CHANGES IN SALES TERMS

These standard terms and conditions may be updated by Cielo from time to time.

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    ADDRESS

    63739 street lorem ipsum City, Country

    PHONE

    +12 (0) 345 678 9

    EMAIL

    info@company.com

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