Terms of Sale - Cielo Products and Services

Cielo WiGle Incorporation (hereinafter termed as “Cielo”, “Company”, “we”, “our”, or “us”) offers smart HVAC products and services in the United States market to individuals, groups, and entities (hereinafter termed as “customers”, “visitors”, “users”, “you”, or “your”). These terms of sale of products/services focus on information related to the sale of Cielo products and services.

This privacy document relates to the operation of Cielo products and services. The Cielo products and services include Cielo Breez (First Generation Smart AC Controller), Cielo Breez Plus (Smart AC Controller with In-built Local Controls), Cielo Breez Eco (Smart AC Controller), Cielo Breezi (Retrofit Smart AC Controller), Cielo Home (Mobile Apps), Cielo World (Enterprise Web App), Cielo Smart Thermostat and other products and services from Cielo (collectively, “products”).

The sale of Cielo products shall be governed by the following terms and conditions. Cielo may update these standard terms and conditions from time to time.

ORDERS

Customers can place online orders for Cielo products through the Company’s website. Cielo smart AC control products are compatible with almost every room air conditioning brand (IR control based) in the US market; however, Cielo encourages its customers to pre-verify the compatibility of its product with air conditioning systems being used by them. An order would be considered approved once confirmed by the Company through a separate email. All orders that are placed online are considered final.

PAYMENT TERMS AND TAXES  

The prices displayed on the website of Cielo at the time of placing the order shall apply. The Company has the right to update or change the prices for a temporary or permanent time period. If delivery charges are incurred, the customer will be informed of the amount of delivery charges at the time of placing the order. All prices indicated on the website are exclusive of any or all related taxes.
Presently, Cielo accepts payment via PayPal. The Company plans to introduce other third-party payment methods in the future, which will be announced and included in this document as and when these new payment methods are introduced.

SHIPMENT, DELIVERY, AND DELAYS 

Cielo will make every reasonable effort to deliver the products to the customer by the estimated shipment date; however, the Company does not guarantee shipment by that date. Further, shipment may be delayed on account of force majeure or any other reason. Shipping and handling charges, if any, will be invoiced to the customer.

RETURNS/REFUNDS

At Cielo, we work relentlessly to give our customers the best of smart home products and services. However, there might be situations where expectations are not met. Therefore, Cielo provides its users with the opportunity to give another chance to have things right and vice-versa.

Return Process

Cielo makes every possible effort to bring out a product that is useful and adds convenience and results in energy savings to the customers. If in case, for any reason, you want to return the product, please place your request by contacting the Cielo support team at support@cielowigle.com and do mention the reason for returning the product. The following guidelines are given to ensure that the product is eligible for a return/refund.

  • The Cielo product must be returned within 30 days of the date of delivery.
  • Only those items are eligible to be returned that are purchased directly from the Cielo website.
  • The product returned must be in new/unused condition and in the original packaging.
  • Damages, misplacement, or alteration of the products would not be eligible for return and/or refund.
  • To complete the return process, we require a receipt or proof of purchase.
  • The shipping cost of returns shall be borne by the customer returning the product.
  • In order to return Cielo products, please contact support@cielowigle.com

Return Approval

Once your return is received and inspected, Cielo will send you an email to notify you that it has received your returned item. Cielo will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed and credited to your account from which you made the payment within approximately 7 business days from the date of refund approval.

Return of Defective and/or Damaged Good(s)

Defective and/or damaged item(s) must be reported to Cielo within 30 days of the date it was received, and it will be exchanged for the same item. Please contact us at support@cielowigle.com if you would like to replace your item on account of damage and/or defect.

SERVICE AVAILABILITY

Cielo products are ecosystem products. The ecosystem comprises FCC certified hardware, native android and iOS apps, enterprise web app, AWS IoT cloud-based services, and third-party services like Amazon Alexa, the Google Home, etc. Cielo will use reasonable efforts to ensure that the cloud service is available twenty-four hours a day, seven days a week. However, there can be short durations or occasions when the service is interrupted for maintenance, upgrades, force majeure, and emergency repairs or due to failure of telecommunications links and equipment. Cielo will take reasonable steps to minimize such disruptions where it is within Cielo’s reasonable control. You agree that Cielo will not be liable in any event to you or any other party for any suspension, modification, discontinuance, or lack of availability of the service. You shall be responsible for obtaining and maintaining any equipment or additional services needed to connect to, and access otherwise use the products.

CUSTOMER SUPPORT

Cielo provides customer support via email/chat/phone from Mon – Fri, 0900 – 2100 (EST). Cielo makes the best possible efforts to provide customer support to each customer, but non-availability of customer support may happen owing to holidays or weekdays, force majeure, or any other situation that might be beyond the control of Cielo.

GENERAL GUIDELINES

Cielo website, products, services, and all the related propositions mentioned on the Cielo website are intended for the individuals, groups, and entities residing within the United States. You may use the website, products, and services of Cielo only if you are eligible as per applicable laws.

By using Cielo products, you do agree to the terms and conditions as described in the said policies.

COPYRIGHT AND TRADEMARK LICENSES

The data available on the Cielo website, products, service-based platforms, and other properties is owned by Cielo WiGle Incorporation, excluding other website links and content, third-party services and integration, and any such related association. The information, content, and material available on Cielo products are protected by copyright and intellectual laws and treaties. The content and materials include, but not limited to, logos, symbols, images, visuals, text, codes, etc. You are not authorized to manipulate, duplicate, modify, and/or alter the data available on Cielo products and properties. Under no circumstances, the copyrighted data would be used by any entity that is not a part of Cielo.

Cielo collects and uses the data of its website, products, and services users as described in the privacy policy of website and products/services. Cielo uses that data to improve the customer experience and value proposition. Cielo would never share or disseminate the data without the customer’s approval.

Furthermore, Cielo uses top-level security, tools, encryptions, etc. to protect the website. The content, data, and offerings of the Cielo website are not intended for minors (who are under the age of 13).

OPERATIONS, WARRANTIES, AND DISCLAIMERS

Cielo works hard to ensure that its cloud-based services are available for the users round the clock. However, there might be situations where Cielo products and services would be interrupted, delayed, and/or stopped due to maintenance, transitions, upgrades, etc. You can contact the Cielo support team through our website or email at support@cielowigle.com.

The Cielo products have a warranty of 1 year. If the product, in its original form, is unable to operate, then warranty can be claimed against such defects that are free from the user’s manipulation of any kind. In case of such events, please contact the Cielo support team via email at support@cielowigle.com to register your case for consideration. Please note that the warranty may not be claimed in case of any resulted issues due to the input or action of the user on the device. Any form of manipulation, alteration, modification, or violation of other guidelines, mentioned in this document, would render the product ineligible for warranty claim. Cielo shall not be accountable for any of the damages caused due to the smart devices or its applications. Except for as stated above, Cielo disclaims all express, implied, and/or statutory warranties and conditions.

LIMITATION OF LIABILITY

Cielo products and services are meant to give you comfort, convenience, and energy saving if used as per the given guidelines. However, Cielo would not be responsible, liable, or concerned, in any way, for the damage resulting due to the misuse, negligence, etc., of Cielo products by the user.

CHANGES IN TERMS OF SALE

Cielo may update the aforementioned terms of sale from time to time. The latest updates would be available on the legal section of the Cielo website.

CONTACT CIELO

In case of any additional information related to terms of sale, please email Cielo at support@cielowigle.com

Last Updated: August 12, 2020

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    ADDRESS

    63739 street lorem ipsum City, Country

    PHONE

    +12 (0) 345 678 9

    EMAIL

    info@company.com

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